In Customer Service we are many talented colleagues working directly with our customers from our campuses in Norway, Sweden and Finland.
In short, we are the stars that help our customers with any questions they might have regarding their electricity contracts. We also help promote our value added services. Customer Service is a key part of executing our strategy.
A great start to your career
Having worked successfully as a Customer Advisor is internally seen as a great experience and can open a lot of exciting doors, leading to new opportunities. Delivering great results will certainly be noticed and acknowledged.
We will train you in how to service our customers in the best possible way. But be prepared, there is always something new for you to to learn and we are constantly looking for new ways to improve our way of working.
Previous Customer Advisors are now working in various roles around Fortum Consumer Solutions such as Customer Centricity Manager, Operations Manager, Team Leader and even Vice President!
We help each other out. We are not only colleagues but also friends. Our inclusive culture is something we are very proud of. We encourage you to come as you are and to be yourself. Cooperation and team work are important to constantly improve and find ways to better serve our customers.
We put the customer in the center of everything we do. You play a key role in helping us improve the way we are working. Every week we look at improvement suggestions from our Customer Advisors. We always move forward with the best improvement initiatives and there are also possibilities for you to be part of projects to help us implement these new ideas.
What is in it for you?
Not convinced yet? Here is why we think you should consider joining us:
Be part of a truly customer-centric company
Be part of a young and dynamic work environment where we have fun both on and off work
Be responsible of customer relations and sales in various channels
Get professional training in how to sell and communicate with our customers
Work together with engaged and supportive colleagues
Get professional onboarding from experienced colleagues
Kick-start in your career and open doors to other exciting roles within Consumer Solutions
Be seen and get recognized for your great achievements
Learn about new energy solutions
Be part of exciting projects to enhance the customer experience
Fortum is the largest electricity retailer in the Nordics with 2.4 million customers. We offer our customers more convenience, affordable smart products, time efficient services and sustainable and environmentally friendly solutions. Through strong cross-functional collaboration, sustainability focus, as well as agile and lean working methods, we strive to make our customer’s increasingly digital lives easier with our services.
Consumer Solutions is responsible for the electricity and gas retail businesses in Fortum in the Nordics and Poland. This includes customer service, sales and invoicing. The core of our business is to provide electricity and related value-added services as well as new digital services to both private and enterprise customers.