What is Customer Service?
In Customer Service we are many talented colleagues working directly with our customers from our campuses in Norway, Sweden and Finland.
In short, we are the stars that help our customers with any questions they might have regarding their electricity contracts. We also help promote our value added services. Customer Service is a key part of executing our strategy.
A great start to your career
Having worked successfully as a Customer Advisor is internally seen as a great experience and can open a lot of exciting doors, leading to new opportunities. Delivering great results will certainly be noticed and acknowledged.
We will train you in how to service our customers in the best possible way. But be prepared, there is always something new for you to to learn and we are constantly looking for new ways to improve our way of working.
Previous Customer Advisors are now working in various roles around Fortum Consumer Solutions such as Customer Centricity Manager, Operations Manager, Team Leader and even Vice President!
What do our people say?
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Fortum Consumer Solutions is a level up from all other places where I have been working. People are really nice, the atmosphere is fun and there is a nice mix of different people.
Get to know Eric Customer Advisor
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The culture, the great atmosphere and team spirit is what sets Fortum Consumer Solutions apart. We are not only colleagues but also friends.
Get to know Unni Customer Service Manager
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There are great opportunities for career development here. It is not just something we say, if you want to advance there will be possibilities for those who perform well.
Get to know Christian Team Leader
What is it like to work for Customer Service?
We help each other out. We are not only colleagues but also friends. Our inclusive culture is something we are very proud of. We encourage you to come as you are and to be yourself. Cooperation and team work are important to constantly improve and find ways to better serve our customers.
We put the customer in the center of everything we do. You play a key role in helping us improve the way we are working. Every week we look at improvement suggestions from our Customer Advisors. We always move forward with the best improvement initiatives and there are also possibilities for you to be part of projects to help us implement these new ideas.
What is in it for you?
Not convinced yet? Here is why we think you should consider joining us:
- Be part of a truly customer-centric company
- Be part of a young and dynamic work environment where we have fun both on and off work
- Be responsible of customer relations and sales in various channels
- Get professional training in how to sell and communicate with our customers
- Work together with engaged and supportive colleagues
- Get professional onboarding from experienced colleagues
- Kick-start in your career and open doors to other exciting roles within Consumer Solutions
- Be seen and get recognized for your great achievements
- Learn about new energy solutions
- Be part of exciting projects to enhance the customer experience
